Privacy Policy for Veno Live

Effective Date: January 5, 2025

Veno Live is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding your data.

Data We Collect

1. Personal Information

• Name: Used for profile personalization.
• Email Address: Used for account authentication and communication.
• User IDs: Generated for internal identification.
• Phone Number: Used for account recovery (optional).

2. Financial Information

• Payment Information: For in-app purchases (e.g., Zcoins).
• Purchase History: To provide transaction records.

3. Messages

• In-App Messages: Stored temporarily for user interaction (e.g., chat messages).

4. Media

• Photos and Videos: Uploaded for profile and content sharing.
• Audio Files: For voice messages and in-app audio interactions.

5. App Activity

• App Interactions: To enhance user experience and provide recommendations.
• Search History: For better content suggestions.
• Crash Logs: To improve app performance.

6. Device Information

• Device IDs: Used for secure login and fraud prevention.

7. App Usage Data

• Foreground App Tracking: Veno Live may collect information about apps currently running on your device to ensure compliance with our Terms and Conditions. This is used solely for security and to prevent interference with our services.

How We Use Data

• To provide and improve our services.
• To process transactions and communicate with users.
• To ensure the security and functionality of the app.

Data Sharing

We may share data with:

• Service Providers: To process payments and send notifications.
• Agencies: To facilitate balance withdrawal.

Account Deletion Policy

Per our Terms and Conditions:

• We cannot delete accounts with more than 2000 Zcoins and/or 2000 Diamonds. If you wish to delete your account, please ensure your balance is below this threshold.
• If your account meets the deletion requirements, we will retain your account data for 90 days before permanently deleting it. This allows for account recovery if necessary.
• Users who signed up using Google Sign-In can request account deletion via the app’s settings.

For detailed information, refer to our Terms and Conditions.

Your Rights

• Request access to your data.
• Request deletion or correction of your data.
• Opt out of non-essential data processing.

Contact Us

If you have any questions about this Privacy Policy, you can contact us at support@veno.live.